FAQ's

1). Order Confirmation

Will i get confirmation of my order?
As soon as you put through an order via our website, we will send an order CONFIRMATION email to the address you've provided.
This is to confirm that we have recived your order in our system and pre-authorised your paymrnt method, ready for your purchase.

I placed my order but did not recive a confirmation email. why?
if u recently placed your order and didn't immediately receive a confirmation from us, then there might be a few issues we can look into:

Our emails might be going to your junk or spam folder
There might have been a misspelling when u entered your email address during checkout
your email server has very strong spam filters and is identifying our emails as spam the emails aren't going through
what happens after i recive my order confirmation?
we check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as
possible. if your item(s) are available for shipping. we"ll process the charges and preepare to ship your order.

in the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an
alternative. if you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorisation from your
payment method.

2). PRIVACY & SECURITY

why do you need my phone number ?
most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to
arrange for a delivery time-slot convenient to you. we do not disclose your information to anymore else, it is kept private and
confidential. plus if there are any issues with your order we can contact you quickly and easily.

is it safe to buy online through your website?
Absolutely. MIKASO HOME Jungle strives to provide our customers with a safe and smooth customer experience. this site uses
SSL encryption technology so that you never have to worry about credit card safely.

3). DISPATCH & DELIVERY

How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your
order is made to order, or the quantity you require.

How long does it typically take for my purchase to arrive once it's dispatched?
Usually within 4 business days, however, some larger items can take up to 15 business days